We use cookies and similar technologies to enhance your experience. Read more in our policy description.
Introduction
PT LUCAS Group ("we", "us", or "LC") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal information you provide to us. This policy applies to all services and products we offer, both online and offline.
Information We Collect
When you visit our website or fill out an online form we provide (for any purpose by you or upon request on this Website), we may collect the following data:
- Identity Information: Name, address, phone number, email address, date of birth, gender, ID number, and other identity information.
- Health Information: Medical history, information about treatments, allergies, and other relevant health information related to our pharmacy services.
- Transaction Information: Purchase details, payment history, and other financial information.
- Online Information: IP address, browser type, operating system, device information, online activity, and other information collected through cookies and other tracking technologies.
In the event that we obtain sensitive data from you, although rarely, such as when you provide personal health data, physical condition, disability, mental disorders, and other matters that you may find uncomfortable to share, we will only respond based on what you report to provide assistance.
Purposes of Data Collection and Use
We collect and use your personal data for the following purposes:
- To better understand your needs.
- To improve our services and products.
- To send you promotional emails (specifically for healthcare professionals) and educational emails (for the public) containing information we believe you need.
- To contact you to complete surveys and participate in other types of market research.
- To customize our website according to your online behavior and personal preferences.
When LC contacts you for participation in any way for purposes related to market research and others, LC will do so based on the following guidelines:
- Market research does not use methods that could discredit or diminish public trust in the pharmaceutical industry.
- Does not use deceptive or coercive methods to influence respondents.
- Will not pay any fees to respondents for market research conducted directly by LC.
- Will not be conducted for Pharmaceutical Surveys that collect information regarding individual prescription data of Healthcare Professionals. Such surveys may only be conducted by third parties engaged in market research.
Legal Basis for Data Processing
We process your personal data based on the following legal bases:
- Consent: You have explicitly given consent for the processing of your personal data.
- Contract: Data processing is necessary for the performance of a contract with you.
- Legal Interests: Data processing is necessary for our legitimate legal interests, such as fraud prevention and network security.
- Legal Compliance: Data processing is necessary for us to comply with our legal obligations.
Data Security
We are committed to securing and keeping your personal data confidential, which we collect, use, store, and disclose to you or third parties with your permission. LC has made every effort to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software that help protect all the information we collect online.
Your Rights as a Data Subject
You have the following rights regarding your personal data:
- Right to Access: You have the right to access your personal data that we process.
- Right to Rectification: You have the right to request the correction of your inaccurate personal data.
- Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances.
- Right to Restriction of Processing: You have the right to request the restriction of the processing of your personal data in certain circumstances.
- Right to Object to Processing: You have the right to object to the processing of your personal data in certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured and commonly used format.
Data Retention
We will retain your personal data as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated to you through other channels.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
PT LUCAS GroupJalan Margacinta no.100, BuahBatu Bandung 40286
www.lucasdjaja.co.id
Legal@lucasdjaja.co.id
Our Cookie Policy
Once you agree to allow our website to use cookies, you also agree to the use of data collected about your online behavior (analyzing web traffic, most visited web pages, and visited websites). The data we collect using cookies is used to customize our website to meet your needs. Once we use the data for statistical analysis, the data is completely deleted from our systems.
Please note that cookies do not allow us to gain control of your computer in any way. They are strictly used to monitor pages you find useful and those you do not.
If you wish to disable cookies, you can do so by accessing your browser settings. You can also choose to reject cookies by following the instructions in each browser's cookie policy.
Conclusion
By using our services, you agree to the collection and use of information in accordance with this policy. Thank you for trusting us to handle your personal data.